Monday, June 16, 2014

Our Friend, Robin Roberts, Teaches Us That Strategic Communication is All About Dreams & Focus!

Social media platforms, content development, brand newsrooms, and people based research are all important dynamics to incorporate and develop in today's strategic communication and marketing plans. And, the trends for marketing our brands keep evolving faster than we can implement them.  In today's fast-paced, ever-changing strategic communication and marketing landscape, it is easy to become immersed in trends and technology.  And, it is also just that easy to lose focus on the basic, human elements of marketing.


If I had to strip it to the core and sum up what all buzzwords, trends and technologies amount to, it would be pretty basic and simple.  What we are all doing in the profession is simply and basically trying to emotionally impress people (our audiences) and invite them into our professional homes...hoping that they enjoy the lemonade and goodies we provide them, and, more importantly, hope they return!!!  If they return, they have validated not only that they liked our homemade snacks, but also enjoyed our company.  There is no other greater reward. And, it is that basic! 

Before becoming managing director at Concierge PA, I had the opportunity to work with Robin Roberts when I worked with Vince Carter before his NBA draft.  Back then, I knew she was a consummate professional who I admired, but I never foresaw the wisdom and impact she would have on me personally and professionally.  Today, I see her as an inspiration that helps me focus on the basic elements that remain constant in this business - regardless of any current trend.  And, that makes me so much better as a practitioner of this profession. 

The Concierge PA team was inspired to "get back to basics," and understand at a primal level just what our business is all about after we watched a "required viewing" tape of our friend, Robin Roberts, who presented her master class for Oprah's OWN Network. Whether you are a business owner or a strategic communications and marketing professional- in Dallas, Atlanta, New York or Columbia, SC, we suggest you get your own copy and learn from our friend, Robin, a little about life...both personally and professionally.  


"Dream big...focus small."
Robin Roberts


We could not have said it any better, Robin.

Saturday, May 17, 2014

Why strategic marketing matters to your business….just ask Kodak.





 

I may be dating myself, but I can remember Kodak well.  It was a behemoth of industry, and everyone…every audience looked at Kodak as not just but an important brand, but one that affected peoples’ lives.  Kodak was not just a product, but it was an integral part of our lives.  After all it cataloged out lives.   And, that was huge.  Kodak was almost like a family member.  Then here comes to tech boom.

As high as Kodak rose, it failed with even a harder bump.  How could such a phenomenon such as Kodak be reduced to basically a relic with little importance to the daily lives of consumers today?  Simple…they did not navigate through the treacherous waters of  the digital age.  Even though they brought the world the first digital camera, they still were swept up in the tech boom under current.
 
Much smaller business can find themselves falling down the slippery slope just as Kodak.. They consistently produce a product or offer a service, but fail to understand the growing and ever-changing values of their audience. Many small businesses, like Kodak, fail understand their consumers’ needs in this ever changing world.  Millions of businesses fail because they do not strategically market to targets that will help them grow and succeed.  Like Kodak, small business will try to rely on their name and their current customer-base until those same consumers realize your marketing shelf life has expired and eventually make your business a thing of the past.

You do not have to look far to see examples of businesses that listen to customers, respond to their needs, and employee the marketing tactics to keep, capture and engage their audiences.  Does Google ring a bell?


You may never be as big as Google, but your strategic marketing can incorporate the principles of success employed by Google, and avoid the pitfalls of companies like Kodak.


Saturday, April 5, 2014

Content is Still King!





2014 is bringing a plethora of new strategic communication avenues.  Even now, companies are reaching out past Facebook, LinkedIn and Twitter and entering the realms of Pinterest, Tumblr, Instagram and Google+.  Like the days of old, you could consider Pinterest and similar outlets like cable when the networks still ruled the airways.  Trust us…like cable, if they can grab an audience and keep them, they too will flourish. 

Like businesses and organizations of the past, diversification throughout the various different channels is key to reaching audiences.  In other works, you must have a marketing presence on all of them for maximum exposure and to reach as many people you can in your target audience.

And, that brings us right back to….the king, content.  Regardless of the audience, the avenue, or the channel – whether it is Facebook, LinkedIn, Pinterest or Instagram, you have to have a strategically honed message that represents the content you must deliver consistently to your target audience if you wish to grow your business. 

Technology is going to change at the speed of sound.  We see it happening all the time.  Strategic communication and marketing text still owns the game…no matter how it delivered.  Technology is the vehiclecontent is the driverAnd, the driver is in the driver's seat and in control.


Friday, January 31, 2014

Jesus Tejada

We welcome Jesus Tejada as our new Creative Director.  Jesus is as expert at visual and digital creations, and imagery; and we are proud to have him as a part of our team.  Please reach out and learn more about his skills and offerings.  He will take Concierge PA to another level.


A step above the Rest!

Friday, January 3, 2014

2014 - The Year of Trust


So here we are...it's 2014, and a new year.  And, like many of us, we have made resolutions on a personal level.  That is getting off to a good start.  But, in business, many of us are still stuck trying to catch up with marketing trends of 2013. And, I bet if you look back at 2013 or even back to 1999, you will remember that things that appear to change, still remain the same.  Strategic communication and marketing may change platforms (and, often), and the technological landscape may look a great deal different these days, but there is one thing in marketing that never will change...and, that is TRUST.  
Make 2014 the year that you trust your marketing decisions not based on gut instinct or some new platform, or simple desire, but on sound judgment based on a solid plan. In turn, your customers and clients will begin to trust you.
You would never build a house without a solid blueprint, or an experienced team of engineers and contractors you trust to build your dream home.  Follow the same principles with marketing your business.
Just like you would not build your home around a new state-of-the art "waterless" water heater, you cannot build your business just by tweeting, blogging and posting on Facebook.  Build your business by using tried and true strategic communications and marketing principles that never go out of style, and help build trust.  Build a team...you will need one you can trust to support you. Have a trusted comprehensive plan designed to market your product or service and one that you can trust to bring success.
Remember, all the technology in the world cannot compete with a well executed strategy...want to fly in an aircraft without the pilot filing a flight plan?




Sunday, November 24, 2013

AMA and Concierge PA Inc.

It was an honor for Concierge PA Inc. to be a part of the American Music Awards through content presentation.  We are honored.  And, we are excited the entire event was a great success.












Contact us!

Thursday, November 7, 2013

Crisis Communication

Please check out our friend, Robin Roberts,  on her exclusive interview that can provide great insight on crisis communication during her segment on ABC tomorrow. The segments will air on Good Morning American and on 20/20, November 8, 2013.  She will interview the former Rutgers coach, Mike Rice.  


Robin was a friend when she worked for ESPN and our Managing Director had the pleasure of working with her on one of our former clients, Vince Carter. Robin's will be an informative piece.  It will shed some great light on damage control and crisis management on behalf of Mike Rice, and, of course, it will a wonderful interview by Robin.  We love you Robin.


Visit:  Concierge PA Inc.

Wednesday, October 30, 2013

Branding and “The World’s Best Broccoli Chicken Casserole!”


Everyone has that friend that thinks he or she is God’s gift to the world.  We also have the friend that thinks he or she dresses better than Karl Lagerfeld himself.  Or, the friend that possesses more knowledge than Einstein.  Then we have that friend that is a better cook than Bobby Flay, Emeril Lagasse, and Julia Child combined.  You know the one.  She always brings her “world’s best broccoli chicken casserole” to every possible function.  We will call her “Martha.”

Whether it is a funeral, a housewarming, or Thanksgiving, here comes ole Martha with her world famous casserole.  She never seems to get the point that when all the other dishes are empty, hers sits in the corner almost as full as when she brought it.  Nor, does she recognize that she receives very little in terms of compliments on her dish.  Even when she takes her dish back home 3/4ths full, Martha still feels her casserole is…well…the bomb.  She totally ignores what her friends are telling her by avoiding her casserole.

Many times people start businesses because they are passionate about a product or a service.  They work to develop their offering.  They spend countless days, weeks and months nurturing it.  And, little by little they fall in love with it.  At Concierge PA, we strongly believe that every business owner should have passion for what they do and what they offer consumers.  But, when it comes to branding and bringing products and services to the market, blind love is about as enticing as Martha’s casserole.

No one can build a brand with an offering that the market will not embrace.  Unfortunately, what you think does not always matter.  You have to let the market “taste test” what you are presenting.  And, when necessary, you have to do some re-engineering to get it right.  It is wonderful if you have a product or service that the market loves as is.  If the market rejects it however, a savvy business owner will adjust the recipe.

The moral of the story is: believe in yourself, believe in your products and services, but more importantly, listen carefully and believe what the market is telling you.  Concierge PA helps many businesses build strong brands.  But, ultimately it is up to the business owner to give the market what it needs and wants.   After all, who wants to be like Martha…believing she makes the world’s best chicken broccoli casserole…while her almost always uneaten dish says otherwise.


Monday, June 3, 2013

If It Walks Like a Penguin... An Important Google Update for You!


Here is an important notice as reported by our friend, Adrienne Erin:
After several weeks of baited breath and waves of smaller changes to Google’s algorithm, it seems that the penguin is at last out of the bag, as announced by Google Webspam Head Matt Cutts on his blog on May 22. According to Cutts, 2.3% of English-US queries are affected by the update, the largest percentage since the original roll out of Penguin 1.0 in April 2012. The update also affects searches in other languages to different extents; according to some, the impact was greater in German-language queries than English. The goal of the update was to reward genuinely valuable sites, and punish sites that have gained ranking with black hat techniques.
The original Penguin was Google’s first update to specifically combat off-page factors, especially targeting link networks and unnatural linking strategies. This update affected over 3% of all English queries, dramatically altering the search engine’s results pages and obliterating any ranking for some particularly bad, black hat offenders.
Penguin 2.0 uses new, highly advanced spam-fighting techniques that continue to punish unusual and “fishy” activity, penalizing sites that acquire large numbers of links very rapidly (usually through paid means), that get links from irrelevant sites, and those that overuse exact match anchor text. This update also will be specifically targeting ads with dofollow links (since the introduction of the nofollow tag, Google has told webmasters to use it to differentiate paid links and avoid passing on ranking value and trust), and improve the detection of hacked sites.
An Unexpected Boost to Local Results
Amidst the panic surrounding Penguin 2.0, Trevin Shirey from the SEO company WebpageFX seems to have been the first to notice an unusual trend in the SERPs. According to Shirey, Google seems to have been integrating large numbers of localized results into organic searches.
In their examples, such as a search for “hockey” in Dallas, Texas or a search for “marketing” in Miami, Florida, up to 5 results on the first page are local, sometimes even ranking above the results one would expect to see, such as Wikipedia.
The hockey example is especially striking, with two Dallas Stars results from stars.nhl.com appearing above the Wikipedia page for ice hockey. The Dallas Stars’ Wikipedia page also features prominently in the results.
You will probably notice some of these changes to broad keyword searches in your own queries. For me, in a search for “chocolate,” my favorite local cafĂ© (which happens to also sell chocolate) appears above Ghirardelli, a premium international chocolate company, in the results. WebpageFX gives some other examples of searches to try, such as “ford,” “coffee,” and “computers.” You will probably see some of your favorite local spots featuring highly, as well as business listing websites such as Yelp and Yahoo! Places.
This is definitely a great bonus for local businesses. As Shirey puts it, “local and regional businesses could stand to gain from an update like this as it increases their exposure for informational queries.” However, he adds that it is unclear how this change will be perceived by Google’s users. He adds, “Do searchers really want such hyper-local results for broad queries? Google’s research must show that they do.”
How has your business fared since the onset of the newest rendition of Penguin? Share your experiences in the comments.
Catch up with Adrienne Erin on Google+ https://plus.google.com/u/0/109654446375621919755/posts